I am an access customer do you offer personal assistant tickets?

Live at York Museum Gardens automatically issues a complimentary companion ticket for customers with disabilities and/or with access requirements (appropriate supporting documents will be required).  

 

All access tickets have a limited capacity and are available to purchase via the ‘Tickets’ tab.  As a mandatory part of your purchase, you will receive a link to a form to complete within your confirmation email. This must be completed within 14 days of purchase. This will enable us to plan better for your visit and will allow you to provide your supporting evidence.
 

Please note that companion tickets are only available when booked in advance, one per access customer. We are unable to allow additional friends/relatives to join you on the viewing platforms or in the ambulant areas, this allows us to accommodate as many access customers as possible who need these facilities. At the event your companion will be issued with a Personal Assistant Pass which is interchangeable during the event, so if you come in a group your companion can change during the event should you wish.
 

What supporting documents can be provided?

Access Card - https://www.accesscard.online/

Front Page PIP/DLA

Attendance allowance letter

Registered severely sight impaired card.

Assistance dog card.

Photo ID side of Blue Badge

 

Will there be a viewing platform available?

There will be an accessible viewing platform which is prioritised for wheelchair or mobility scooter users and their companions.  There will also be accessible toilet facilities available in this area.  To access these facilities please purchase an ‘Accessible Seated Area’ tickets from the ‘tickets’ tab.  Please note these are subject to availability and a proof of disability will be required. This seating area is uncovered so please plan appropriately for the weather.

What do I do if I cannot stand for a long period of time?

A space for people who prefer to stand but may need a less crowded area, and/or a chair will be available for those who need them.  There will also be accessible toilet facilities in this area.  To gain access to this area please purchase an ‘Accessible Ambulant Area’ ticket from the ‘ticket’ tab.  Please note these are subject to availability and proof of disability will be required.  There is no viewing platform in this area.
 

Can I bring my own chair into the event?

No, customers are not permitted to bring their own chairs into the event.
 

Will there be disabled toilets available?

Yes, disabled toilets will be on site.

 

Assistance dogs

Should you need to bring an assistance dog please make us aware in the questionnaire you will be sent after purchasing your tickets.
 

Will there be Blue Badge parking available?

There is limited Blue Badge parking available.  Further information on where to park will be emailed out to access ticket holders prior the event.

I have an access enquiry, who do I speak to?
For access enquires please contact event organisers by emailing access@futuresoundgroup.com. or phoning 0113 244 3446

Terrain

Please note, Live at York Museum Gardens is an outdoor greenfield site.  Attendees may need to travel across grassy terrain to access the viewing platforms and other areas of the event.  Should we experience rain in the run-up to the events or on the day of events the terrain could become muddy and harder to navigate, please come prepared for such conditions.

 

Map
Customers who have purchased an accessibility ticket will receive a map of the site via their ticket outlet closer to the day of the event. You will also receive an information sheet about the event.